Suicide and mental health are hard subjects—so Crisis Text Line leveraged the power of the data it collects to help their counselors determine the best way to talk about the topics with those in need. The nonprofit, founded in 2013 by CEO Nancy Lublin, has provided a free text-based and human-driven service to support those experiencing mental health stress, gathering data points from more than 75 million text messages sent and maximizing the impact of their information to better train counselors and support their community. Its innovative and data-driven methodology for tackling hard conversations can also be applied to more than the mental health space, including to Lublin’s latest venture: Loris.ai. 

Lublin’s entire career has focused on initiatives addressing social issues, and she founded Dress for Success and Do Something prior to Crisis Text Line. With her technology lens on big challenges, she continues to iterate on innovative mechanisms and creative solutions to sticky problems. At INFORUM, she’ll be joined in conversation by DJ Patil, head of technology at Devoted Health and former U.S. chief data scientist in the Obama administration, to dig into the power of data to effect change. Come curious!